Portiva

Delete your account

You can delete your Portiva account and its data yourself, in the app, at any time. It takes less than a minute and can’t be undone.

Delete your account in the app

  1. Open Portiva and go to the Profile tab.
  2. In Account, tap Delete account.
  3. Read what will be deleted and tap Delete my account. If you use Sign in with Apple, you’ll be asked to sign in with Apple once more to confirm.

When it’s done, the app signs you out and starts over.

What is deleted

  • Your sign-in account in Firebase Authentication. Portiva also asks Apple or Google to remove its sign-in access.
  • Your cloud backup: profile, targets, meals and their photo thumbnails, recipes, weight, water, fasting, GLP-1 doses and symptoms, workouts, steps and coach chats.
  • Your progress photo backups, if you turned them on.
  • Products you shared with everyone: your entries are removed, and each product’s values are recalculated from the remaining contributors, or the product is removed if you were the only one.
  • Your AI limit counters.
  • The data on the iPhone you delete from.

What is not deleted

  • Your subscription. Deleting your account doesn’t cancel it. Cancel in Settings › [your name] › Subscriptions on your iPhone. See how to cancel.
  • Apple Health. Data Portiva wrote to Apple Health stays there. Delete it in the Health app.
  • Other devices. A copy that’s already on another iPhone you used stays on that device until you delete it there (Profile › Your data › Delete all my data) or remove the app.
  • Purchase records kept by Apple and RevenueCat for billing, tax and legal reasons.
  • Short-lived records that can’t be linked to you, which expire on their own within 48 hours.

No account?

Without an account, your data is only on your device. Delete it with Profile › Your data › Delete all my data, or by removing the app.

Can’t open the app?

Email privacy@portiva.app with the subject “Delete my account”, from the email address of your Portiva account. If you used Sign in with Apple and hid your email, write from any address and tell us the Apple relay address (it ends in privaterelay.appleid.com), which you can find in Settings › [your name] › Sign-In & Security › Sign in with Apple › Portiva. We may ask you to confirm the request. We delete the account and its data within 30 days and confirm by email.

Remove the sign-in connection yourself

When you delete your account, Portiva asks Apple or Google to remove its sign-in access. You can also remove it yourself at any time:

  • Apple: Settings › [your name] › Sign-In & Security › Sign in with Apple › Portiva › Stop Using Apple Account.
  • Google: myaccount.google.com/connections › Portiva › Delete all connections.

This only removes the sign-in connection. To delete your data, delete your account as described above.

More about how we handle data: Privacy Policy.